Shipping Policy

Last updated: October 20, 2026

At Miss Nhyira, we are committed to delivering your beauty essentials with care. Every order is prepared with attention to detail so you can enjoy a beautiful shopping experience from checkout to delivery.

1. Order Processing Time

Orders are processed after payment has been confirmed.

Please allow 2–5 business days for order processing before shipment, excluding weekends and public holidays. During promotional periods, holidays, or periods of high order volume, processing may take longer.

You will receive a shipping confirmation email with tracking information when your order has been dispatched, where tracking is available.

2. Shipping Destinations

Miss Nhyira ships from Canada to eligible destinations worldwide.

Available shipping destinations and delivery options will be displayed at checkout. Some locations may be unavailable because of carrier restrictions, customs requirements, or other shipping limitations.

3. Estimated Delivery Times

Delivery times begin after your order has been processed and dispatched. The estimates below are provisional and should be updated to reflect the shipping services you actually offer.

• Canada: Approximately 3–8 business days.

• United States: Approximately 5–10 business days.

• International destinations: Approximately 7–20 business days.

These are estimates, not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier, customs clearance, weather, and other circumstances.

4. Shipping Fees

Shipping costs are calculated according to the delivery destination, package weight, dimensions, and shipping service selected.

The applicable shipping charge will be displayed at checkout before payment is completed.

If a free-shipping promotion is available, its eligibility requirements will be stated in the promotional offer.

5. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing tracking information when available.

Please allow time for the carrier's tracking system to update. You can use the tracking link provided to follow your shipment.

If your tracking information has not updated for several business days, please contact us for assistance.

6. Customs Duties and Import Taxes

International shipments may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless the checkout or shipping terms state otherwise, customers are responsible for charges legally payable by the recipient.

Customs processing may also cause delivery delays. Miss Nhyira cannot guarantee customs clearance times or the amount of any charges assessed by authorities.

7. Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, contact us immediately. We will try to correct the address before the order is dispatched, but changes cannot be guaranteed after shipment.

Additional charges arising from address corrections, reshipping, or returned packages may apply where permitted by law and where disclosed appropriately.

8. Delayed, Lost, or Missing Packages

Although we work with shipping providers to deliver orders safely, delays can occur.

If your package is delayed or appears to be lost, please contact us with your order number so we can help investigate with the carrier.

We will assess missing-package claims and provide any remedy required by applicable law. Delivery issues will be handled fairly and in accordance with our legal obligations.

9. Packages Marked as Delivered

If tracking indicates that your package has been delivered but you have not received it, please:

• Check your mailbox, front door, parcel locker, or other delivery location.

• Ask household members or building management whether the package was received.

• Contact the shipping carrier to request delivery details.

• Contact Miss Nhyira if the package remains missing.

We will review the situation and assist where possible. A carrier's delivery status does not automatically remove any rights you may have under applicable law.

10. Damaged Packages

If your order arrives visibly damaged, please take photographs of the packaging and products before discarding any materials.

Contact us as soon as possible with your order number and photographs so we can investigate and determine the appropriate remedy.

11. Shipping Restrictions

Some products or destinations may be subject to shipping restrictions. If we cannot ship an order to the selected destination, we will contact you and arrange an appropriate resolution, including a refund where required.

12. Contact Us

For shipping questions or assistance with an order, contact:

Miss Nhyira Customer Care

Email: missnhyriarkm11@gmail.com

Location: Ontario, Canada

Website: https://msr0yh-si.myshopify.com/

Thank you for choosing Miss Nhyira.

Luxury Hair. Confidence. Beauty.

Be Bold. Be Beautiful. Be You.

With love and gratitude,

The Nhyira Team