Return & Refund Policy

Last updated: October 20, 2026

At Miss Nhyira, we want you to feel confident and beautiful with every purchase. We carefully prepare each order to ensure your shopping experience meets our standards. Please read our return and refund policy before placing your order.

1. All Sales Policy

Due to the hygienic nature of wigs, hair extensions, and hair care products, all sales are final unless an item arrives damaged, defective, incorrect, or otherwise qualifies for a remedy under applicable law.

We do not accept returns or exchanges for reasons such as a change of mind, incorrect selection of length or colour, or personal preference.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

2. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at our customer service email.

Please include:

• Your order number.

• Clear photographs or a video showing the issue.

• A brief description of the problem.

Please keep the original packaging until your request has been reviewed.

We will assess your request and, where appropriate, offer a replacement, repair, refund, or another remedy in accordance with applicable law. The 48-hour reporting request does not remove any mandatory legal rights.

3. Wig and Hair Product Conditions

For hygiene and quality-control reasons, we cannot accept returns of wigs, hair extensions, or hair care products that have been worn, installed, washed, altered, dyed, cut, or otherwise used, except where required by law.

Please inspect your item carefully before installing or altering it.

4. Refunds

If a refund is approved, we will notify you and issue it to the original payment method where possible.

Processing times may vary depending on your payment provider or financial institution.

Original shipping charges and return shipping costs will be handled in accordance with applicable law and the circumstances of the order.

5. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. Orders that have already been processed, customized, or shipped may not be cancellable, subject to applicable law.

6. Shipping and Delivery

Customers are responsible for providing an accurate shipping address at checkout.

Miss Nhyira is not responsible for delays caused by shipping carriers, customs inspections, weather conditions, or other circumstances beyond our reasonable control. This does not limit any rights you may have under applicable law.

If your package arrives damaged or appears to be lost, please contact us so we can help investigate.

7. International Orders

International customers are responsible for any import duties, customs charges, or taxes that are legally payable by the recipient, unless otherwise stated at checkout or required by law.

Return and refund requests for international orders remain subject to this policy and applicable consumer protection laws.

8. Contact Us

For questions about returns, refunds, or damaged orders, please contact:

Miss Nhyira Customer Care

Email: missnhyriarkm11@gmail.com

Website: https://msr0yh-si.myshopify.com/

Thank you for choosing Miss Nhyira.

Luxury Hair. Confidence. Beauty.

Be Bold. Be Beautiful. Be You.

With love and gratitude,

The Nhyira Team